It costs you
everyone she talks to.
She doesn't leave a review.
She doesn't text you.
She just doesn't rebook.
And somewhere in her group chat, "my lashes never lasted" is the whole story.
And you never got to fix it, because you never knew what happened.
Bad retention doesn't cost you one client.
You don't have a retention problem. You have a guessing problem.
Retention isn't random. It just feels that way.
Every lash artist hits a point where Googling, asking around, and buying the "next best lash glue" stop working.
A client comes back with bad retention. Was it the glue? The humidity? The prep? Her?
You change something and hope for the best.
Three weeks later she's back. But you can't remember what you changed. Did it help? Did it make things worse? Did you ever even figure it out?
So you post in a group. Fourteen answers.
Everyone has a theory.
Nobody has your data.
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THE PROBLEM
It's not that the answer doesn't exist. It's already in your appointments. You just never had a way to see it.
Three things. That's the whole system.
LOG THE SET
Most of it's already filled in from last time.
RATE HER RETENTION
At the fill, ten seconds. Not how you hoped it held. What actually happened.
IT TELLS YOU WHY
Ivy connects your sets, products, conditions and history to show you what’s going on.
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There was a point where
I was convinced everyone else knew something I didn't.
Some clients came back perfect. Some came back with almost nothing. I couldn't figure out why.
I'd scroll Facebook groups looking for answers. Buy the adhesive everyone was talking about. Change something. Hope for the best. Then wonder why my retention still wasn't where I wanted it to be.
What took me way too long to realize was that nobody had my answer. Not because they were wrong. Their room wasn't my room. Their clients weren't my clients.
So I started tracking everything. Products. Humidity. Temperature. Retention. Client habits. Anything that might explain why one set lasted four weeks and another didn't.
Eventually the patterns started showing up. And once I could see them, everything changed.
In under three years I went from wanting to quit to one of the highest-priced lash artists in Ottawa, multiple Lashie Awards, and a business I genuinely loved.
I built Lash Assist Pro because the tool I needed didn't exist. The new version does the obsessive part for you. It finds the patterns so you don't have to become a tracking ninja to see them.
The cue cards could tell me what happened at one appointment. Lash Assist Pro shows me what keeps happening across all of them.
The cue cards could tell me what happened at one appointment. Lash Assist Pro shows me what keeps happening across all of them.
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Track up to 3 clients. No time limit.
How it Works
Most apps store what you give them. Lash Assist Pro studies it.
Over time it starts connecting dots you’d never catch appointment by appointment.
What conditions your best sets happen in.
Which clients have patterns you haven’t noticed yet.
Which adhesives keep showing up in your best fills - and under what conditions.
Because it’s not learning from someone else’s business.
It’s learning from yours.
Most apps store what you give them. Lash Assist Pro studies it.
Most lash artists remember the extremes. The client who messages three days later. The set that lasted six weeks. The ones in the middle? Easy to forget.
But your average is made of the middle.
Before a fill, rate how the last set actually held up. Not how you hoped it held. What actually happened. Ten seconds.
Over time, you stop relying on memory and start seeing your real baseline. Your average. Your best stretches. The weeks something changed.
Now you actually know what your retention looks like - and whether it’s getting better.
01
Rate My Retention™
Everything your appointments have been trying to tell you.
Everything your appointments have been trying to tell you.
Rate My Retention™
Your retention dropped.
Okay… now what?
Was it the adhesive? The humidity? The prep? The client? Something you changed without realizing it?
Ivy looks at the appointments behind the score - your products, conditions, client history, notes, and what happened before - and helps you work out what’s different.
Maybe your strongest fills keep happening in the same humidity range.
Maybe one adhesive keeps showing up when retention is better.
Maybe the thing you’ve been blaming isn’t the thing that changed at all.
Rate My Retention tells you something changed. Ivy helps you figure out what.
02
Meet Ivy
THE QUESTIONS THAT KEEP YOU UP AT NIGHT
THE QUESTIONS THAT KEEP YOU UP AT NIGHT
Meet Ivy
Your adhesive suddenly feels off. Fans won’t stay open. Lashes are slipping. You’re getting more stickies than usual.
Instead of stopping to Google it or throwing the question into a Facebook group, open Lash SOS and tell Ivy what’s happening.
She already knows what products you’re using, your current room conditions, your recent sessions and your history - so she can help you work through what’s most likely going on and what to try next.
Basically: less “wtf is happening?” mid-appointment. More “okay, try this.”
03
Lash SOS
For when something starts going sideways mid-set.
For when something starts going sideways mid-set.
Lash SOS
You know the move. Client’s eyes are closed. You’re “setting up.” Really, you’re Googling lash maps and hoping she can’t tell.
Fill in a few details (eye shape, lash type, density, what she's looking for) and Ivy creates a personalized recommendation with a visual guide, curl suggestions, and length breakdowns.
So instead of guessing, you start with a plan.
04
Lash Map SOS
For the moment you’re “setting up”
For the moment you’re “setting up”
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Client on the bed. Eyes closed. iPad beside you.
Most of the card is already filled in from the last appointment - products, room conditions, notes, retention history.
You just update what changed.
Then there’s the lash map library. Pull up a previous favourite. Not “Session #47.”
“Vacay Mexico.”
“Soft Wispy Wedding.”
“Light Volume Cat Eye.”
Load it. Tweak it. Erase what you don’t need. Save it as something new.
Everything stays connected - the map, the photos, the products, the retention, the appointment itself.
So the next time she comes back, you’re not starting over.
05
Smart Session Cards
Built for the way you actually lash
Built for the way you actually lash
Smart Session Cards
Consultation forms that send before she arrives.
Waivers and allergy notes.
Client profiles and appointment history.
Before-and-afters.
Analytics.
Brows, lifts, tints, waxing, facials and more.
Team access for studios.
Because every appointment leaves clues.
Lash Assist Pro keeps them all connected.
06
Everything else you need to actually run the appointment.
Built for more than JUST retention
Built for more than JUST retention
Jenna says she wants natural every single appointment, but always asks for more when you're done.
Sandy can't lie flat because of her shoulder.
The set she loved in Mexico that she wants to recreate for her sister's wedding.
The sensitivity she mentioned months ago.
Clients notice when you remember. And they notice when you don't.
Lash Assist Pro helps you walk into every appointment like you never missed a beat.
You can't be everyone's favourite lash artist if you can't remember anything about them.
Track up to 3 clients. No time limit. No credit card.
THE LITTLE THINGS
The part nobody talks about.
When you stop guessing, something quieter happens.
You stop blaming yourself for everything.
You stop panic-buying products.
You stop replaying appointments at 10pm.
When a set doesn’t go the way you wanted, you don’t spiral.
You look at what happened. You learn from it.
You adjust. And you move on.
Like someone who actually understands her own work.
Because now you do.
And she comes back.
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“It answers a lot of those questions like, Why do I have a bad batch?
Why are her lashes falling off?
You can go back and analyze....”
- akua konkar
Kind words
NEXT
“Everyone's loved it! It's made it so much easier and the appointment times have been a lot smoother because everyone fills it out before we see them.”
- beauty by ellie
Kind words
NEXT
If your retention is bad and you don't know why, get Lash Assist Pro.
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Track up to 3 clients free. Upgrade when you're ready.
Do I need to change how I already run my appointments?
Not really. Lash Assist Pro fits around what you’re already doing. You can keep using your booking system and current workflow - LAP is where you track what happened during the appointment, how the set held, and what keeps repeating.
Frequently Asked Questions
Is this only for newer lash artists?
No. Newer artists use it to stop second-guessing everything. Experienced artists use it because once you have a full book, it’s even harder to remember what changed across dozens of clients and appointments.
Do I still need this if I use GlossGenius, Vagaro, Fresha, Acuity or another booking system?
Yes - because LAP isn’t a booking system. It works alongside whatever you already use and focuses on the part those platforms don’t: your actual lash work, retention, client history and patterns.
What if I only have a few clients?
That’s actually a great time to start. You build the habit while your client list is small, and your appointment history starts working for you from the beginning. The free plan covers your first 3 clients.
What is Rate My Retention™?
A quick way to rate how a set actually held after the appointment. Instead of only remembering the amazing sets and the disasters, you build a real history of what happened in between - which is where the patterns start showing up.
Do I have to log a million things for this to work?
No. Start with the basics. The more consistently you log, the more useful your patterns become, but you do not need to track every tiny detail from day one.
How much data do I need before it starts telling me anything useful?
You don’t need hundreds of appointments. LAP starts learning from the history you build and gets more specific as you log more sessions, clients, products and conditions.
Will it actually tell me why my retention was bad?
Sometimes there’s one obvious answer. Sometimes there isn’t. LAP looks at what changed, what keeps repeating, and what lines up across your appointments so you can narrow down what’s most likely happening instead of guessing.
What’s Lash SOS?
It’s the in-app troubleshooter for when something feels off. Tell it what’s happening and it helps you work backwards through the information you’ve logged so you know what to check next.
Who is Ivy?
Ivy is the intelligence inside Lash Assist Pro. She looks across your own appointment history, products, conditions and clients to surface patterns and help you figure out what changed.
What if the problem is my technique?
LAP won’t magically fix technique. What it can do is help you see whether the issue seems tied to one client, one product, your room conditions, or shows up across everything. That gives you a much better place to start looking.
Is this basically a notes app?
No. A notes app stores information. LAP connects it. Your clients, sessions, products, conditions and retention all live together so you can actually see patterns over time.
Is there a free version?
Yes. You can use LAP with up to 3 clients with no credit card and no expiry.
What if I only have a few clients?
That’s actually a great time to start. You build the habit while your client list is small, and your appointment history starts working for you from the beginning. The free plan covers your first 3 clients.
Can I use it on my phone and iPad?
Yes. It works across desktop, tablet and mobile, so you can use it wherever you normally manage your clients and appointments (our favourite way is on an iPad though!)
Can my team use it too?
Yes. Studio plans support multiple artists and sub-users.
Can I use it for brows, lifts, and beauty clients too?
Yes. Brows, lifts, tints, waxing, facials, microblading and more.
