Terms of Service
Lash Assist Pro
Operated by 2387273 Ontario Inc.
Last Updated: July 7th 2026
Effective Date: July 22nd 2026
1. Introduction and Acceptance
These Terms of Service ("Terms") govern your access to and use of Lash Assist Pro ("LAP," "the Service," "we," "us," or "our"), a software platform provided by 2387273 Ontario Inc. ("the Company"), a corporation registered in the Province of Ontario, Canada.
By creating an account, clicking to accept, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service. If you use the Service on behalf of a studio or business, you represent that you have authority to bind that organization.
These Terms incorporate by reference our Privacy Policy and Cookie Policy, available at www.lashassistpro.com
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. The Service is intended for licensed or practicing lash artists, studio owners, and related beauty professionals, not for personal consumer use.
3. The Service
LAP provides software tools for lash artists and studio owners, including client and session management, session records, client consultation forms, and configurable business settings (such as your policies and waivers). Specific features depend on your subscription plan.
3.1 Forms, Waivers, and Business Settings
The Service allows you to configure and collect consultation forms, waivers, and policies from your clients. You acknowledge and agree that:
4. Fees, Subscriptions, and Cancellation
4.1 Fees and Subscriptions
Paid plans are billed on a recurring subscription basis (monthly or annual, depending on the plan selected) through our third-party payment processor. Your subscription automatically renews at the end of each billing cycle unless cancelled before renewal. If a free trial is offered, its limits and duration are presented at signup.
4.2 Cancellation
You may cancel at any time through your account settings or by emailing support@lashassistpro.com. Access to paid features continues until the end of the current billing cycle; you will not be charged for subsequent cycles. No partial-period refunds are issued for a billing cycle already paid for, except as required by law.
4.3 Refunds
Fees paid are generally non-refundable, except where required by applicable consumer protection law (including EU/UK statutory rights) or where the Company determines a refund is warranted due to a service or billing error. Contact support@lashassistpro.com to request a refund.
4.4 EU/UK Consumer Right of Withdrawal
If you are a consumer in the EU or UK, you may have a statutory right to withdraw from a purchase within 14 days, subject to applicable law. This right may be lost once you begin using the digital service with your express consent.
4.5 Price Changes
We may change fees. For subscribers, changes take effect at the start of the next billing cycle following reasonable advance notice, giving you the opportunity to cancel first.
4.6 Overdue Fees and Taxes
Fees unpaid 30 days after billing are overdue and may result in suspension or termination of access, subject to applicable law. You are responsible for applicable taxes other than the Company's income tax.
5. Your Content and Data
5.1 Ownership
You retain all ownership of content you submit (client records, session data, photos, forms). We do not claim ownership over Your Content. You grant us a limited license to use, store, and process it solely to provide the Service.
5.2 Sensitive Information
Client information you choose to store — such as allergy and sensitivity notes and consultation form responses — may constitute sensitive personal information under applicable privacy law. You are responsible for obtaining any consent from your own clients required to collect it, for deciding what is necessary to collect, and for safeguarding it within your business practices. We apply the security measures described in our Privacy Policy, but you remain the controller of your client records.
5.3 Backups
You are responsible for maintaining backups of critical Content. We recommend saving PDF copies of signed consultation forms and important records.
6. Account Responsibilities
You are responsible for safeguarding your credentials and all activity under your account. Notify us immediately of unauthorized access. Accounts are for one individual or authorized business entity. Keep your email and billing details current. Accounts inactive for 6+ months may be terminated and content deleted after reasonable notice and opportunity to log in.
7. Acceptable Use
You agree not to: reverse engineer, copy, resell, or exploit the Service or its code without written permission; transmit spam, malware, or harmful code; abuse storage allowances; or engage in abusive conduct toward Company staff or other users (which may result in immediate termination).
8. Intellectual Property
The Company retains all rights in the Service's software, design, trademarks, and brand assets.
9. Disclaimers and Limitation of Liability
The Service is provided "as is" without warranties of any kind, to the fullest extent permitted by law. The Company excludes liability for indirect, consequential, or incidental damages arising from your use of the Service, to the fullest extent permitted by law. Nothing in these Terms limits liability for death or personal injury caused by the Company's negligence, or any liability that cannot be excluded under applicable law, including consumer protection laws in your jurisdiction.
10. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, except where mandatory consumer protection laws of your country, province, or state of residence (including Quebec, EU/UK, and applicable US state laws) require otherwise. The Service is offered worldwide; you are responsible for compliance with your local laws. If you reside in Quebec, nothing in these Terms limits your rights under the Consumer Protection Act (Quebec) or Law 25.
11. Changes to These Terms
We may update these Terms. Material changes will be communicated via email or in-product notice with reasonable advance notice. Continued use after changes take effect constitutes acceptance.
12. Contact
support@lashassistpro.com
Lash Assist Pro
Operated by 2387273 Ontario Inc.
Last Updated: July 7th 2026
Effective Date: July 22nd 2026
1. Introduction and Acceptance
These Terms of Service ("Terms") govern your access to and use of Lash Assist Pro ("LAP," "the Service," "we," "us," or "our"), a software platform provided by 2387273 Ontario Inc. ("the Company"), a corporation registered in the Province of Ontario, Canada.
By creating an account, clicking to accept, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service. If you use the Service on behalf of a studio or business, you represent that you have authority to bind that organization.
These Terms incorporate by reference our Privacy Policy and Cookie Policy, available at www.lashassistpro.com
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. The Service is intended for licensed or practicing lash artists, studio owners, and related beauty professionals, not for personal consumer use.
3. The Service
LAP provides software tools for lash artists and studio owners, including client and session management, session records, client consultation forms, and configurable business settings (such as your policies and waivers). Specific features depend on your subscription plan.
3.1 Forms, Waivers, and Business Settings
The Service allows you to configure and collect consultation forms, waivers, and policies from your clients. You acknowledge and agree that:
- Any template or example language provided in the Service is a general-purpose starting point only and does not constitute legal or medical advice. The Company does not guarantee it satisfies the requirements of your jurisdiction.
- You control the content of your Business Settings, waivers, and policies, and you are responsible for ensuring your forms and recordkeeping comply with the laws applicable to your practice and location.
- Client signatures collected through the Service are captured electronically. You are responsible for confirming that electronic signatures satisfy the consent and recordkeeping requirements in your jurisdiction.
4. Fees, Subscriptions, and Cancellation
4.1 Fees and Subscriptions
Paid plans are billed on a recurring subscription basis (monthly or annual, depending on the plan selected) through our third-party payment processor. Your subscription automatically renews at the end of each billing cycle unless cancelled before renewal. If a free trial is offered, its limits and duration are presented at signup.
4.2 Cancellation
You may cancel at any time through your account settings or by emailing support@lashassistpro.com. Access to paid features continues until the end of the current billing cycle; you will not be charged for subsequent cycles. No partial-period refunds are issued for a billing cycle already paid for, except as required by law.
4.3 Refunds
Fees paid are generally non-refundable, except where required by applicable consumer protection law (including EU/UK statutory rights) or where the Company determines a refund is warranted due to a service or billing error. Contact support@lashassistpro.com to request a refund.
4.4 EU/UK Consumer Right of Withdrawal
If you are a consumer in the EU or UK, you may have a statutory right to withdraw from a purchase within 14 days, subject to applicable law. This right may be lost once you begin using the digital service with your express consent.
4.5 Price Changes
We may change fees. For subscribers, changes take effect at the start of the next billing cycle following reasonable advance notice, giving you the opportunity to cancel first.
4.6 Overdue Fees and Taxes
Fees unpaid 30 days after billing are overdue and may result in suspension or termination of access, subject to applicable law. You are responsible for applicable taxes other than the Company's income tax.
5. Your Content and Data
5.1 Ownership
You retain all ownership of content you submit (client records, session data, photos, forms). We do not claim ownership over Your Content. You grant us a limited license to use, store, and process it solely to provide the Service.
5.2 Sensitive Information
Client information you choose to store — such as allergy and sensitivity notes and consultation form responses — may constitute sensitive personal information under applicable privacy law. You are responsible for obtaining any consent from your own clients required to collect it, for deciding what is necessary to collect, and for safeguarding it within your business practices. We apply the security measures described in our Privacy Policy, but you remain the controller of your client records.
5.3 Backups
You are responsible for maintaining backups of critical Content. We recommend saving PDF copies of signed consultation forms and important records.
6. Account Responsibilities
You are responsible for safeguarding your credentials and all activity under your account. Notify us immediately of unauthorized access. Accounts are for one individual or authorized business entity. Keep your email and billing details current. Accounts inactive for 6+ months may be terminated and content deleted after reasonable notice and opportunity to log in.
7. Acceptable Use
You agree not to: reverse engineer, copy, resell, or exploit the Service or its code without written permission; transmit spam, malware, or harmful code; abuse storage allowances; or engage in abusive conduct toward Company staff or other users (which may result in immediate termination).
8. Intellectual Property
The Company retains all rights in the Service's software, design, trademarks, and brand assets.
9. Disclaimers and Limitation of Liability
The Service is provided "as is" without warranties of any kind, to the fullest extent permitted by law. The Company excludes liability for indirect, consequential, or incidental damages arising from your use of the Service, to the fullest extent permitted by law. Nothing in these Terms limits liability for death or personal injury caused by the Company's negligence, or any liability that cannot be excluded under applicable law, including consumer protection laws in your jurisdiction.
10. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, except where mandatory consumer protection laws of your country, province, or state of residence (including Quebec, EU/UK, and applicable US state laws) require otherwise. The Service is offered worldwide; you are responsible for compliance with your local laws. If you reside in Quebec, nothing in these Terms limits your rights under the Consumer Protection Act (Quebec) or Law 25.
11. Changes to These Terms
We may update these Terms. Material changes will be communicated via email or in-product notice with reasonable advance notice. Continued use after changes take effect constitutes acceptance.
12. Contact
support@lashassistpro.com
