The Luxe Lash Life Podcast

Mastering the Lash Life: Communicating with Clients, Setting Expectations, and Taking Notes (Lash Boss Radio)

Shelby Tarleton host of Lash Boss Radio

April 24, 2024

I’m Neelam.
Makeup artist, lash tech, podcaster, app co-founder, and serial organizer dedicated to helping women live life on their own terms.
TOp categories

Hey, lash bosses! đŸŽ™ïž If you’re all about living your best lash life, then this episode is for you! I had the absolute pleasure of being a guest on Lash Boss Radio with the incredible Shelby, and let me tell you, being in the hot seat was a whole new experience! 😅 We covered so much ground in this episode, from the ups and downs of the beauty industry to some real talk about mental health. So, grab your favorite lash tool, and let’s dive in!

How I Built My Lash Life in the Beauty Industry

Every lash artist has their story, and mine is no different. Shelby and I kicked off the conversation by talking about how I first got started in the beauty world. I shared how meeting amazing trainers and lash artists over the years shaped my journey and helped me build a thriving lash life. We even gave shout-outs to some of our favorite trainers! If you’re just starting out or looking for inspiration, connecting with the right mentors can make all the difference.

Why Communicating and Setting Expectations is Key to a Successful Lash Life

One of the most important parts of running a successful lash life is mastering the art of communication. Whether it’s setting clear expectations about lash retention or explaining aftercare, being upfront with your clients will save you so much time and stress. 💡

Pro tip: Always ask your clients about their lifestyle—Are they gym rats? Do they swim a lot? These little details can help you adjust their lash care and set the right expectations for how long their lashes will last. By being proactive, you can prevent issues before they even start!

The Power of Taking Notes: Your Lash Life Game-Changer

I know firsthand how frustrating it can be when lash retention is hit or miss. I used to think it was all about finding the perfect glue—until I realized the secret was in taking detailed client notes! 📋 (wink, it’s why we created Lash Assist Pro!)

Here’s a little snippet of what I shared on the podcast:

“I struggled so much as a new lash artist. Sometimes things worked perfectly, and other times, lashes would pop off, and I couldn’t figure out why. I started taking notes on everything—products used, room temperature, humidity—and that’s how I nailed the perfect retention. It changed everything for me, and I became the go-to lash artist in Ottawa’s Facebook mom groups!”

Tracking these details can make all the difference in solving retention issues. Not only does it help with troubleshooting, but it also makes your clients feel like they’re getting a customized experience every time. The more personalized your service, the stronger your lash life becomes.

Dealing with Retention Issues and Unhappy Clients—The Lash Life Reality

Let’s be real—there will always be those moments when a client isn’t 100% happy with their lashes. It happens to all of us, even in the most successful lash life! 😬 The trick is how you handle it. During the episode, Shelby and I shared tips on approaching tricky situations with grace and professionalism.

Pro tip: When a client complains about retention, the problem may not be your technique—it could be aftercare or lifestyle choices. Taking notes and communicating clearly will help you identify the root cause and find a solution together.

Balancing Mental Health with Perfectionism in the Lash Life

Now, let’s get real for a minute. The beauty industry can be tough, and it’s easy to fall into the trap of perfectionism, especially when living the lash life. Shelby and I opened up about mental health struggles—dealing with perfectionism, feeling like you’re never “good enough,” and how seeking help can change everything.

If you’re battling those feelings, know that you’re not alone. The pressure to be perfect can take a toll, but reaching out for help was a turning point in my life, and it can be for you too. 💖 Your lash life should be about more than just work—it’s about balance, joy, and loving what you do without burning out.

Final Thoughts: Thrive in Your Lash Life by Getting Help

If there’s one thing I want you to take away from this episode, it’s that you don’t have to go through your struggles alone. Whether you’re navigating difficult clients or dealing with mental health challenges, having a support system makes all the difference. Reaching out for help changed my life, and it can change yours too. Let’s lift each other up and live our best lash lives together! 💕

Important Links:

Audio Bookmarks:

03:12 – My Journey into the Lash Life
07:40 – The Importance of Setting Expectations in Your Lash Life
13:22 – Taking Client Notes: The Secret to Thriving in Your Lash Life
19:50 – Troubleshooting Retention Issues Like a Pro
24:30 – Mental Health, Perfectionism, and Finding Balance in the Lash Life
28:45 – Final Thoughts: You Don’t Have to Do This Alone

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