Red Carpet Glamour

Studio Policies

Before stepping into our lash oasis, here's a quick rundown of our policies to ensure your experience is as seamless as possible. From arrival etiquette to our cancellation policy, we've got you covered every step of the way. Take a moment to familiarize yourself with our guidelines below, and don't hesitate to reach out if you have any questions or need further clarification. We can't wait to meet you!

If you are coughing, have a sore throat, are feverish, sniffy or sneezey - please be kind and reschedule.  If you arrive with any of the above symptoms, you will be handed a mask to travel home and will not be serviced again as a client. Lashes are important but not at the risk of spreading sickness as we do have family members and other clients that we come into contact with that have compromised immune systems. Thank you for your understanding xo  

Arrival
Please aim to arrive 5 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

If you are early, please send a text message to (613) 986-1448; if you do not get a response, we are still with a client and you must wait, as the door will be locked.

If you are 15+ minutes late, this is considered a "no-show" and your appointment will need to be rescheduled with a "no-show" fee charged to your account.

Changing your appointment
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty.

Sickness or Family Emergency
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.

Cancellation + No Show
As a courtesy, appointment reminders are sent out 48 hours prior to your appointment via email. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no show your appointment within 12 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee.

A credit card retainer for all new clients will be required at the time of booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Ottawa has to offer!

Other Artists’ Work
If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and board regulations, there are a lot of lash artists that have been improperly trained and at Red Carpet Glamour, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.

After Hours Appointments
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $20/hr fee.

Please contact us directly to schedule your after hours appointment.

Refund Policy
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service. See Lash Love: Our Gaurantee

LASH LOVE: OUR GAURENTEE

Kind Words

I was a little nervous about getting eyelash extentions and had no idea what to expect. I worked with Neelam and she confidently walked me through all the steps, spent time finding out what type of lashes I would like best and expertly applied them. I am getting so many compliments on them. If you are looking for a a lash artist who takes care and time to do your lashes right, go and see Neelam.

— Stacey, Star Brand Photography

A really great experience in a lovely, clean, relaxing environment. I got lashes customized to my needs, and they look amazing. I've never had them before and got great advice which lashes would look best on me.

— Karen Jennings

Neelam is a pretty amazing woman. She truly cares about her work. I go to her for eyelash extensions, and she makes sure that she uses the properly sized extensions so that the natural lash is not damaged. Neelam also has a wealth of training, so you know that she's knowledgeable and meticulous about her technique and the products she uses. On a personal note, Neelam is super positive and very welcoming. I look forward to my appointments with her. She even finds ways to let me know how I can care for my lashes better without feeling like I'm receiving a lecture. Overall, I don't think you will find a better lash artist in Ottawa!

— Glenda Garrison

First time getting lash extensions and they were beautiful! Very personal experience provided by Neelam ❤️

— Raji Dhillon

I loved my experience with Neelam for my lash application. She is very welcoming in her beautiful studio space and made every effort to ensure I was comfortable and content throughout my lash service. She spent extra time and took great care to be thorough and maticulous in creating a full set of lashes for me. The result is stunning. I love how they give me a refreshed look with minimal eye makeup. They look classic and natural with the perfect amount of glam. I would highly recommend her service to anyone and will be seeking her talent again!

— erin schouten

Neelam is so gentle and my lashes always turn out beautifully. She gives my lashes so much volume while still looking natural. she is THE BEST.

— cortney danielle

Neelam came highly recommended and I can tell why!! I had my first experience getting my lashes done with her last night and it was perfect. She makes sure you are very comfortable during your whole appointment and has such attention to detail. I absolutely love my lashes and can’t wait to keep going back! 💗

— Melissa joseph

I went to Neelam for my first set of lashes in the fall and loved them. She pays close attention to detail and you can tell she takes pride in her work. Her studio space is comfortable and she makes you feel relaxed. She has a great personality and made the experience really fun and positive. I had a really great experience and would definitely recommend going to her for your lashes.

— MARCI MCCULLEY

Had a great experience for my first time getting lashes! I’m so pleased with how they look and what a great, relaxing time I had.

— Jen ne bean

It was my first time having eyelash extensions and Neelam was amazing! Her space is so cute and professional. Ive had so many compliments on my lashes 🙂 thank you!!!

— Kaitlyn McCormack 

I had such a great experience with Red Carpet Glamour. Neelam is truly an artist and professional when it comes to makeup and eyelashes. I would recommend all her services to anyone!

— Emily Kerr

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